In this role, you will work with an outstanding team of Tier 2 and 3 Customer Support Engineers. The CNS HTTS team specialization in one of or more core technologies while understanding foundations of our network products, protocols and best practices.
In this role, you will be part of a team dedicated to solving our customers most important business challenges. And you will do it by delivering intelligent networks and technology and business architectures built on integrated products, services and software platforms.
In this role, the selected candidate will be responsible for providing product feedback to development and marketing; building relationships with appropriate groups and individuals inside and outside Technical Support.
In this role, you will be responsible for a wide range of activities surrounding the on-going maintenance and expert level support of Verizon Managed Services applications, tools and platforms, including but not limited to Change, Incident, Problem and Risk Management.
In this role, your responsibilities will include providing first and second level support for external and internal customers; prioritizing, diagnosing, and managing customer reported problems including writing thorough, detailed problem descriptions.
In this role, you will interact with customers to help troubleshoot and resolve complex technical product problems or issues. Document problems and solutions to train lower-level support on how to properly address customer or product problems
In this role, the selected candidate must have the ability to adhere to work instructions & escalation processes; coaching (as required) newly on-boarded team members to help enable them to be independent.