In this role, you will performs complex analysis of business goals, objectives and needs of the general business environment and may create complex functional and technical specifications and flowcharts.
In this role, the selected candidate will be responsible for budgeting, analytical, modeling and forecasting experience including attention to details and ability to work effectively under time pressure.
In this role, the selected candidate will develop, maintain and execute queries and reports related to terminology maintenance quality control processes; understanding report / query output and when actions need to be taken from a quality control perspective.
In this role, the selected candidate will act as a single point of contact for phone calls emails and Chat regarding IT issues and queries; receiving, logging and managing calls from internal staff via telephone email and chat.
In this role, you will interact with customers to help troubleshoot and resolve complex technical product problems or issues. Document problems and solutions to train lower-level support on how to properly address customer or product problems
In this role, the selected candidate must have the ability to adhere to work instructions & escalation processes; coaching (as required) newly on-boarded team members to help enable them to be independent.
In this role, the selected candidate will be responsible for providing product feedback to development and marketing; building relationships with appropriate groups and individuals inside and outside Technical Support.
In this role, your responsibilities will include providing first and second level support for external and internal customers; prioritizing, diagnosing, and managing customer reported problems including writing thorough, detailed problem descriptions.