Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
Work in the office to assist in creating and compiling field information into a report for submittal to the client. This would include review of field information and interpret of the information provided.
Provide technical support to our customers and our staff for the following product lines ( anchor systems, concrete repair, protect & strengthening, systems and cold - formed steel commercial connectors ).
The Sales Engineer is responsible for providing industry expertise technical support and presenting technical solutions to the sales and business solution teams that result in retaining and increasing revenue and clients.