This position also requires an understanding of business systems and industry requirements. Duties include planning, gathering requirements, developing reports, conducting and executing the analysis of complex problems to be solved with improved business processes and/or system enhancements/automation.
In this role, you will be responsible for design and develop learning content and labs. If you have done instructional design, assessment item authoring with content development tools and technical writing.
In this role, you will work with an outstanding team of Tier 2 and 3 Customer Support Engineers. The CNS HTTS team specialization in one of or more core technologies while understanding foundations of our network products, protocols and best practices.
In this role, you will be part of a team dedicated to solving our customers most important business challenges. And you will do it by delivering intelligent networks and technology and business architectures built on integrated products, services and software platforms.
In this role, the selected candidate will conceive, prototype, and evaluate microarchitectural improvements, working closely with the hardware design team. Present results and identify areas for performance improvement.
In this role, you will be responsible for
management, and administration support of primarily Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCE) with other Cisco IP Telephony/IP Contact Center applications.
In this role, the selected candidate will modify and install software upgrades to existing equipment as test procedures change; give support and resolve issues with test equipment supplied by the transition group to outside organizations.
In this role, the selected candidate will collaborate with CPU, chip, platform and software teams. - Work with both internal and 3rd party SW development and verification teams to guide porting, testing, characterization and optimization of Linux distributions and open source projects.