Apply knowledge of customers business (organization structure, value chain, strategic plans, etc.) to partner with Sales to assess and develop processes to deliver on service quality and solutions development for the customer.
In this role, the selected candidate will support the daily operations of one or more MS locations including any or all of the following: copy production and finish work, operation of a mail center, maintaining billing logs and reports.
Provide on-site system installation, information assurance and system administration support, to include the user-training period while in garrison and during government designated operational marine corps deployments.
Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions; follow the escalation process; follow the shift hand-over process; update work logs; update the knowledge base.