In this role, you will be responsible to drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions.
In this role, the selected candidate will act as a single point of contact for phone calls emails and Chat regarding IT issues and queries; receiving, logging and managing calls from internal staff via telephone email and chat.
In this role, the selected candidate will be responsible for identifying, developing and sometimes leading <$10M deals, multi-disciplined teams, and integrating products and services required to meet business needs.
As the SCR, you will be responsible for the development and closing of highly complex information technology solutions while interacting with senior client executives, which can include the CEO, CFO, CIO, Board of Directors and evaluation committees.
The position requires strong computer skills including: device and TCP/IP network configuration, familiarity of hardware installation and support, and an in depth knowledge of Windows Computer Management. Need to know basic programming including understanding of Batch and VB files. Must have strong customer service orientation, problem solving skills, organizational skills, excellent interpersonal and communication skills, and be self motivated with team oriented goals.
In this role, you will create customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
In this role, you will be responsible for regular weekly and monthly reports that track both active and inactive Authorized Agent locations, payment volumes, payment volume fluctuations, store visit activities, and merchandizing.