Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.
The ideal candidate should have a technical background, design and development experience with Java, debugging skills, must enjoy interaction with customers, have excellent communication skills and enjoy a fast paced work environment.
In this role, the selected candidate will support the daily operations of one or more MS locations including any or all of the following: copy production and finish work, operation of a mail center, maintaining billing logs and reports.
Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions; follow the escalation process; follow the shift hand-over process; update work logs; update the knowledge base.
Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction with service and parts support and by responding to customer concerns or requests.