The Soft Services Manager is responsible for directly overseeing the day-to-day operations at the site. This person also works with the client as well as the vendor to maintain a communicative relationship.
In this role, the selected candidate will work closely with senior management and across functional groups to develop effective strategies and programs as it relates to the delivery of the RCM service.
In this role, you will lead the design team to identify design problems and devise elegant solutions, make strategic design and user experience decisions, and rapidly test and iterate your designs. You will lead and collaborate with other team members and stakeholders.
In this role, you will manage intangible business valuations for management planning; mergers and acquisitions (M&A); financial reporting; tax and regulatory compliance; restructuring and reorganization; and corporate strategy.
In this role, the selected candidate will work with key company Partners to build relationship and strategic plans, including developing and coordinating advisory councils, roundtables, and business planning cycles.
In this role, the selected candidate will be creating and implementing programs and plans that support the strategic objectives of the call center. Planning required staffing, schedules, and service level results across multiple product lines and multiple sites in partnership with Workforce, Finance, HR, and Training & Organizational Development.
In this role, you will manage telephone call volume and the scheduling of proactive and reactive service calls. Respond to customer inquiries, feedback and complaints. Manage escalations and communicate appropriately to all stakeholders.
In this role, the selected candidate will manage day-to-day operations of the AP department, including timely payment of vendor invoices, maintenance of supplier master file, annual 1099 reporting, corporate purchasing card and SOX requirements and documentation.
In this role, you will be responsible for retain, develop and guide client service team members by providing effective performance feedback and ensuring team responsibilities are consistent with skills and developmental goals.
In this role, you will be responsible for develop, manage, and execute plans for engagement project teams including: objectives, timelines, milestones, priorities, team member responsibilities, work products and engagement economics.
In this role, you will manage client engagement teams executing Operational Transaction Services which support key decision makers in developing and executing their transaction strategy to secure deal value.