In this role, you will provide orientation/training, and retains a sufficient number of qualified staff to carry out the responsibilities of the social services department. Ensures employee performance meets or exceeds expectations and periodic performance appraisals are conducted on a timely basis.
Interpret technical designs and execute specified solution with limited leadership guidance; identify, define and document processes, artifacts, and methods for provisional, operational and support proficiency.
Provide timely, high quality client service that meets or exceeds client expectations, while developing and maintaining productive working relationships with client personnel and assessing client satisfaction.
Primary client contact person for assigned portfolio of accounts. Responsibility for regular face to face client interaction and proactive resolution of any operational issues at assigned client base. Maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow up, phone calls, lunches and other special events.
In this role you will maintain enterprise data security policies and practices to ensure security of patient healthcare information. The Selected Candidate will be responsible for safeguarding patient and corporate data, and for ensuring continuous, reliable, and secure access to company clinical and business systems.
Ensure all post requirements are current and complete at assigned portfolio, including current post orders, BSIS training compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards.
In this role, you will develop communicative relationships with them while managing scheduling and maintain effective fiscal management by monitoring metrics (gross margin, overtime, unfilled hours, etc.).
Ensure the completion and maintenance of P&L statements; deliver client and company financial targets; adopt all company processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
The Service Manager is responsible for direct supervision over our field service department, which includes daily dispatching of service techs and bidding/estimating which entails creation of job specifications.
Provides monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements.