In this role, the selected candidate will perform requirements gathering and analysis in order to provide high quality and detailed requirements, ensuring the closest involvement with, and agreement from, the user community.
This role will also be responsible for the communication of the changes to the contact center support teams to adjust processes, develop training and communications, adjust staffing and manage deployment activities.
In this role, you will evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details, abstract up from low-level information to a general understanding.
In this role, the successful candidate will be responsible for business requirements efforts, liaising between business and technical teams, leading JAD/Requirements sessions, developing requirements documentation, use cases, user stories, end-user documentation, developing test plans, test execution, and coordinating production roll-out activities
In this role, you will be responsible for collecting, analyzing, interpreting and reporting data and insights to support operating plans of the business while supporting the merchandise planning and forecasting processes.
In this role, the selected candidate will partner with multiple stakeholders to develop high quality deliverables across all phases of a project (from identifying and defining process flows and use cases to user acceptance testing).
In this role, you will be responsible for more complex finance activities involving implementation of strategic plans, profitability analysis, forecasting and financial reporting for a business unit or associate area.