In this role, the selected candidate will lead, support and coaches Branch Managers within a region to ensure consistency of complying with policies, procedures and processes as well as achieving established performance goals.
This position will be responsible for serving as a technical expert for help desk staff at all levels and for resource oversight activities including maintaining adequate coverage schedule, monitoring key help desk metrics in accordance with nc fast service level agreements (slas), as well as developing and maintaining all logistical facets of the help desk operation to ensure that calls are triaged, sorted, researched and escalated as necessary to reach a resolution in a timely manner.
In this role, the selected candidate will be responsible for compliance and knowledge with OSHA/DOT regulations and other safety standards. Maintain equipment in a safe manner in accordance with company and governmental standards.
In this role, the selected candidate will monitor Customer Experience - Partnering as a liaison between MLOs, Branch Leadership and Fulfillment to provide tangible improvements to customer experience and COT performance.
This position is responsible for ensuring the success of show and event productions by managing the technical and personnel aspects of the Production department and the entire Venue (supporting & collaborating with the GM, Talent buyer and Special events Manager) with thorough & detailed preparation.
The Operations Manager supervises the daily operations of one or more Spider branch rental locations and is responsible for achieving a high level of customer satisfaction and market goodwill. The Managers core responsibility is to plan, schedule and direct branch personnel to ensure customer satisfaction, increase revenue and increase productivity.
In this role, you will support plant leadership team in defining organizational needs and develop the strategic workforce plan SWFP, to ensure success in staffing, development, retention and promotion of talent within the organization.
In this role, you will be responsible for monitor data feeds and tools status to ensure continuous monitoring, interact with vendors to resolve outages, identify and repair configuration issues, perform patch management, and conduct other resolution actions.
In this role, you will track and manage service and operational performance metrics through monitoring of daily activities and reports; if necessary, develop, communicate and execute action plans to close gaps between goals and results.
In this role, you will coordinate risk assessments and identify opportunities to improve the design and effectiveness of control processes. The selected candidate will build strong relationships with partners and key stakeholders.