Expert analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Software Engineering professionals work across the Service Delivery Lifecycle to analyze, design, build, test, implement and/or maintain multiple system components or applications for Accenture or our clients.
Support User Acceptance Testing (UAT and PROD deployments) for year around production releases; Understand existing technical landscape & processes. Work closely with the SMEs to capture the application knowledge.
Development of technical specifications, building of adapters, mapping, configuration, debugging, testing and documenting all integration programs to support the successful handoff to an application development support organization upon project completion.
Elaborate business requirements, rules, and data elements into functional designs that are both complex in nature and enterprise oriented. Applicable business requirements and processes are reviewed, analyzed, and translated into system function points.
Advanced troubleshooting of technical problems customers may encounter using Cisco CCTG services, diagnosing and resolving client PC configuration issues, diagnose and resolve basic network conflicts and congestion issues, and advise our customers on the use of Cisco CCTG services via inbound and outbound phone calls, and emails.