In this role, the selected candidate provides first level assistance for defined problems and escalates tickets/calls as necessary; supports both internal and external users with technical and application issues. Monitors phone and email queues
In this role, the successful candidate will provide support to customers of multi-platform production systems within client/server and mainframe environments communicate problems either orally or in writing to the shift supervisor or team.
Develop and implement sales plans on new opportunities with the direction of the Manager Sales I/II including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC.
In this role, the selected candidate will serve as a support arm to Implementation and Onboarding functions, as a technical consult for Sales, and as the escalation point for support cases requiring greater technical investigation.
In this role, the selected candidate will improve customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner.
In this position, you will serve as an illustrations and animation development resource for Engines Training using software such as Adobe (Illustrator, Photoshop, InDesign) and Creo Illustrate or similar (ex: Cortona 3d RapidLearn and RapidAuthor).
In this role, you will be responsible for providing high-level second-tier product-specific technical information and support to internal and external customers. Advises and recommends solutions to customers while presenting additional products and services as warranted.