In this role, you will be responsible for providing high-level second-tier product-specific technical information and support to internal and external customers. Advises and recommends solutions to customers while presenting additional products and services as warranted.
In this role, the candidate will assist Professional Services team when required with client consultation including assessing and recommending architectural designs/changes to client systems in response to performance issues, growth requirements, etc.
In this position, you will provide technical leadership in understanding customer processes and requirements, translating their needs into product specifications and design criteria at the onset of new product developments.
This position will be responsible for the support and management of the IT infrastructure and participate and support with site System Engineers to ensure the delivery of projects, initiatives, and contracted services to ensure successful outcomes.
In this role, the selected candidate will support business growth initiatives through product design, evaluation, and qualification activities; act as the primary technical coordinator for all aspects relating to assigned film customers.