In this role, the selected candidate will work collaboratively with software, mechanical, electrical, and systems engineering to devise the best solution to meet customer needs in Energy Storage, UPS and DSTATCOM bids and projects.
Work in a project environment, provide assistance with the implementation and maintenance of the Blackbaud CRM application;use Blackbaud CRM SDK, VB .Net, XML, SQL, Web Services (SOAP and REST) and other application tools.
Work with the Web Development Business Analysts and users to provide professional solutions to our user community. Work with our user community to assess the business-related technology needs and build solutions to meet them.
Work with associates, vendors, and customers to insure customer satisfaction; actively support and participate in strategic initiatives, group goals and continuous process improvement through lean principles.
Configure, monitor and champion improvements in collaboration with application support peers, platform support and application development to ensure the integrity of the application environment (monitor performance, predict requirements, implement changes, etc.).
This position is responsible for providing detailed technical support for Verasys, PEAK, and Refrigeration customers, including distributors and branches focusing specifically on product applications and controls functions. This position may also assist the Regional Sales Managers in sales support (identifying programs, promotions, products, etc.).
Maintain uptime data, root causes for application outages. Application has a large customer base of 1500 users and 90,000 connected devices; monitor runtime application metrics and perfrom proactive maintenance as needed.