Job Market Guide: Technical Support Analyst jobs in Grand Rapids-Kalmazoo-Battle Creek

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Technical Support Analysts in Grand Rapids-Kalmazoo-Battle Creek. Technical Support Analysts in Grand Rapids-Kalmazoo-Battle Creek have between ${} and ${} years of experience, averaging $${} years of experience.

5 Technical Support Analyst jobs in Grand Rapids-Kalmazoo-Battle Creek

Ann Arbor, MI
The Desktop Support Analyst is a second-tier technical support role for incidents and requests that focuses primarily with hardware setups and software installations, as well as moderate to high complexity hardware/software troubleshooting issues escalated from first-tier technical support. Problems beyond the scope of their ability or responsibility are resolved by engaging other IT service resources.
industry
Business Services
experience
Less than 5 years

Southfield, MI
Must have strong problem solving skills, must be able to identify and lead towards creation of business cases, shared understanding and verbalization of problem statements, possible solutions and project scope.
industry
IT Consulting/Services
experience
Less than 5 years

Novi, MI
Develop and maintain a technical knowledge base of competitive intelligence where applicable, and create sales tools.
industry
Business Services
experience
5 - 7 years

Plymouth, MI
Mentor and assist in the management, test, implement, and deploy new and existing technologies as it pertains to Cisco Collaboration products and similar technologies, whether it be from an on-boarding or a production Managed Service Customer customer environment.
industry
IT Consulting/Services
experience
Not Specified

Southfield, MI
Work with domestic and international stakeholders to define functional gaps and solutions, Assist Design and Development Activities by providing additional detail and context.
industry
IT Consulting/Services
experience
Less than 5 years