The Senior Quality Engineer is the voice of the customer within Harman. The position will work in cross functional teams (program management, engineering, and operations) in addressing customer concerns.
In this role, you will plan and schedule cross functional activities worldwide in different regions. Activities include: maturity level reviews, preparation for customer audits, assisting project team with process adherence, gap resolutions and successful project execution.
In this position, you will develop, create, & execute performance test plans & test cases which reflect expected usage; work with Cross Function team in prioritizing performance related issues critical to release; mine usage logs & create scripts to reflect true customer usage; interface with Customer Support Center to resolve production issues.
In this role, you will manage, execute and track quality activities in projects to achieve targets for time, cost and quality; in case of deviations drive escalations at different levels internal and external and track to closure.
In this role, you will be responsible for field containment and rework activities at customer locations, such as product diagnostic tests, assembly line investigations and assembly plant yard-hold management.
In this role, the selected candidate designs, installs and evaluates quality assurance systems, procedures and statistical techniques; designs or specifies inspection and testing mechanisms and equipment; analyzes production and service processes and standards; recommends revision of specifications when indicated; formulates or helps formulate quality assurance policies and procedures.