This position is responsible for troubleshooting skills related to software functionality, application server setup, database management, data analysis, app server configuration, performance tuning, installation, migration, and upgrades.
The incumbent will be required to prepare, review and update processes and work practices to improve electric arc furnace processing, melting and casting processes, quality, yield and productivity, and reduce costs.
In this role, the selected candidate will support the end-user community, comprising of knowledge workers (including remote workers) and top-tier executives; help resolve software and hardware issues, desktop and mobile.
In this role, the selected candidate will be responsible to provide superior product support to external clients by resolving issues and answering non-technical/technical questions regarding our products and services.
The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines.