The Solution Engineer will be primarily responsible for providing maintenance and operation support, troubleshooting and triaging issues, monitoring system health, deploying enhancements, hot fixes and fix packs, performing configuration changes in the production and other environments and coordinating with key stakeholders from IT operations, business teams and/or third party vendors.
In this role, the selected candidate will gather and understand the business requirements and provide optimal technical solutions in time. Participate in technical and functional discussions with the customer and other stakeholders.
Supports a variety of integrated hardware, software, applications and networks. Manages the functionality and efficiency of a group of server systems, applications and/or networks supporting the company or customer networks.
Work within an engagement team and be responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations.