Research top customer pain points from NPS survey results including client verbatims through the Medallia data base tool, develop presentations to summarize findings and work with partners to address pain points. Meet monthly with Brand and Co-brand partners to present servicing NPS findings, including preparation of presentations for these meetings.
Ensures jobs are completed according to company quality standards, client job specifications and customer requested deadline, by effectively supervising assigned personnel, equipment operation and workflow.
In this position, you'll identify and cultivate new prospects with 1-50 employees in your territory, cross-sell solutions to existing clients, and effectively close sales, with the support of exceptional sales training and the rewards of advancement opportunities and industry-leading compensation, benefits and awards.
Identifies and resolves issues affecting the delivery of patient care services for the assigned unit. Develops and implements policies and procedures to ensure efficient and effective delivery of health services in a unit.
The primary focus of the Manager, Implementation is to ensure successful, timely and quality implementations for clients as accomplished by managing staff, optimizing resources and ensuring client expectations are met.
This individual will work directly with our seasoned team of business development professionals and market leaders to provide the best senior - level finance and accounting professionals in the marketplace.
The role is responsible for defining the short and long term strategies for achieving world-class infrastructure operations alongside Customer Operations, CATE and the CTI Product Management organization.
Consistently deliver the best in customer service and patient care. As a team member, demonstrate respect, dignity, kindness and empathy in each encounter with patients, families, visitors and other employees.