In this role, the selected candidate will develop a deep knowledge of companys enterprise products; communicate effectively with corporate customers via telephone, email, or other media sources to set expectations and maintain positive customer relations.
In this role, you will work as part of a cross functional team designing and detailing products ensuring safety and functionality are met in accordance with the customer requirements and current legislation.
In this role, you will be responsible for managing technical excellence within the Voice Team and will be responsible for supervising the service desk specialists while providing 2nd level technician assistance.
In this role, the selected candidate will identify Failure Reporting, Analysis, and Corrective Action System (FRACAS) trends to identify and prioritize failure modes to investigate for corrective actions.
In this role, you will be responsible for the complete quotation process which includes getting inputs from team members in engineering, manufacturing, finance and supply chain and meeting margin targets.
This Engineer will be responsible for managing technical excellence within the Voice Team and will be responsible for supervising the service desk specialists while providing 2nd level technician assistance.
As a Support Engineer, you will work closely with fellow engineers and architects on TE2 Platform deployments to some of our largest hospitality customers within the hotel, theme park and cruise verticals. You will support a high volume of experiences and transactions across iOT, wearable and mobile.
In this role, you will be trained in call handling and help desk duties and learn how to use best in class customer facing ticketing/support systems and processes which provide the basis of our customer service landscape.
The candidate will acting as a regional Level 2 point of contact, taking ownership of operational issues and perform short-term resolution, and escalating/developing preventive measures for long term solutions.