In this role, the selected candidate will work with IT teams, business units, and individual users to assess risk, understand business requirements, ensure compliance, recommend solutions, and securely implement technologies in a cost-effective manner.
In this role, the successful candidate will serve as a liaison for assigned business areas and provides consultative guidance to achieve business objectives by serving as a resource in the analysis of business and user needs and the application of technology solutions, to help define and achieve objectives, identify risk and implement technology solutions.
In this role, you will act as IT Business Sys Analyst who has experience in an application development, testing, and/or business/systems analysis role or equivalent combination of transferrable experience and education.
In this role, the selected candidate will be responsible for acting as a regional Level 2 point of contact in a DevOps model, taking ownership of operational issues and perform short-term resolution, and escalating/developing preventive measures for long term solutions.
In this role, you will provide oversight as well as serves as the functional and technical lead during development, implementation, and testing of the multiple contact channels Phone, Member Website, Virtual Assistant, and Chat.