The role of Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff.
The Branch Manager is responsible for managing the loan officers at his/her location, including but not limited to: training, tracking and improving employee performance, and administration of policy/procedures.
In this role, you will be responsible for ensures service delivery exceeds customer expectations through personal follow up visits conducted randomly with customers and ensures management is performing quality inspections on a regular basis.
In this role, you will build a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.
In this role, you will manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense. Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines.