Develops Service engineered solutions to meet product line requirements for small gas turbine (SGT) service and outages. Monitors installed fleet, addresses emergent field service issues to support customer requirements.
Review specifications from end users, engineering companies and process licensors to uncover areas for improvement which will result in improved process control, reliability and optimized total cost of ownership.
This is a position responsible & accountable for proactively monitoring the Skype environment as the designated command center resource for Skype. The individual will utilize monitoring tools and proactively address and/or escalate service related issues in addition to keeping a pulse on trending user issues.