In this role, you will provide support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA.
In this role, you will work on complex issues with ES Dev Engineers, Professional Services or client functional support and create program review activities. This can involve debugging programs to determine the exact cause of the problem as well as suggesting program changes.
In this role, you will provide expertise on trading services to institutional clients, money managers, advisors and internal trading desks including trade processing, drift review, quality assurance, data management/entry and ad-hoc maintenance.