In this role, the selected candidate will be responsible for providing customer support, integration of third party software into the Department's CADD environment, and developing/maintaining the Department's CADD standards.
In this role, the selected candidate will respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
In this role, the selected candidate will help to resolve customer issues by responding via phone and email to client inquiries. The ideal candidate will have good business acumen, excellent communication skills and a proven track record for consideration.
In this role, you will be responsible for ensuring that project and service goals and objectives are accomplished within prescribed time parameters, budget, for the PeopleSoft HCM Implementation project.
The Back end Support Developer is a member of the Products team, a multidisciplinary team of experienced and highly skilled UX designers, software developers, test engineers, technical writers and support engineers, guided by the Chief Architect and the Products Manager.
In this role, the selected candidate must have a working knowledge of system and process monitoring using TIBCO Hawk and TIBCO Administrator; working experience in use and deployment of Web Services using SOAP and RESTFUL models.
This position is responsible for customer service experience, systems availability, capacity planning and management, system performance, configuration, software and hardware for primarily Cisco contact center based applications.
In this role, you will provide technical assistance to engineering staff and contributes to completion of project milestones and responsible for a complex engineering assignment, or a full project of lesser complexity.