In this role, the selected candidate will provide vendor management to ensure resolution of issues with vendor-owned equipment; perform installation, update, and repair based on customer incidents and requests.
This person will provide telephone support to customers to resolve problems and develop creative solutions to unusual requests. Our customers have come to expect that the Level 2 Technical Support Engineer can discuss and understand complex issues so Rocket Software does not use entry-level help desk agents for this position.
Through on-site, on - shore and its trademarked Global Nearshore service delivery models, Softtek teams with CIOs to constantly increase the business value of IT. Softtek is the creator and a leader of the nearshore industry.
The Data Center Support Engineer resolves all production support requests regarding data processing for the assigned area, and is involved in supporting, knowledge sharing and communication with the Support Manager to help meet the customers assigned SLA as well as internal OLA requirements.
This position will deploy to France as a C-130J Avionics / Electrical Field Service Engineer (FSE) with a strong working knowledge of the C-130J Ground Maintenance System (GMS) and C-130J Maintenance Management Systems (Data Transfer and Diagnostic System (DTADS), to advise & assist the customer on all matters pertaining to the daily maintenance, inspection, logistics and operation of the C-130 Aircraft and GMS operations. Requires extensive aircraft knowledge of avionics, electrical and instrumentation systems installed on the C-130J platform.