In this role, you will have the proven ability to develop online and paper-based installation, configuration and business oriented application guides, that include subject matter context, technology specifications.
In this role, you will be responsible for the end-to-end user experience from a variety of perspectives including the design and usability of internal/external interfaces and the quality of the solution being produced by the team.
In this role, the candidate will participate in the product request lifecycle as a liaison to the Services and Implementation teams to submit, prioritize and coordinate testing and sign-off prior to and after release.
In this role, you will troubleshoot configuration problems during and after implementation.Create all the SDLC related deliverables (e.g. System Design, Process Flow Diagrams, Validation documentation, etc.).
In this role, the selected candidate will coordinate upgrades and changes to user computing devices with management to minimize user impact; follow up, update, and escalate user reported incidents using help desk ticket system.