manage a team of technical Digital Service Specialists who service and support company's hardware and software technology-based solutions to companies within a territory and/or an assigned account list.
This role also serves as Committee Secretary for the US Benefits Committee, the US Severance Benefits Committee and the Global Benefits Governance Committee as well as providing administrative support to the Global Benefits Committee.
Manages the implementation and maintenance of disaster recovery plans and activities in assigned areas. Maintains current contact information for all employees in applicable areas and communicates with non-recovery employees during a disaster.
Demonstrate deep technical capabilities and professional knowledge. Demonstrate ability to quickly assimilate to new knowledge. Possess in depth business acumen. Remain current on new developments in advisory services capabilities and industry knowledge.
Demonstrated ability to problem-solve issues, evaluate and improve internal processes, train and develop team, and be the liaison between customer/sales/production. Review accounts receivables and provide appropriate information to corporate ar team.
The Manager, Service Assurance will be responsible for development of Operations and Support frameworks across for the Carrier Operations Service Management organization to ensure best practices are shared and consistently followed across Managed Services and Support engagements.
Identify and prioritize marketing technology programs in orchestration with the businesses; involve all stakeholders to define roadmaps (RIM) and control their implementation; ensure that SST resources and expertise are aligned as needed.
The Manager Maintenance & Engineering Services is responsible for directing all Engineering & Maintenance Programs allowing the organization to meet all its Manufacturing goals. The functions of Maintenance, Reliability, Project Engineering report to this position.