Manages and analyzes data from customer and internal sources as input for problem solving and communicate/report to appropriate personnel. Interacts with syncreon staff within the location and within the Company and all customer and prospective customer representatives.
The Sr. Manager, COE Implementation and CI drives, coordinates, and performs activities associated with implementation of best practices, standard process, and lean six sigma tools within company quality team. The individual will lead a team of continuous improvement associates who will build capability and excellence within the assign segments and across the quality organization.
The Manager, Revenue Cycle Training & Quality will manage process standardization efforts across the revenue cycle organization through a focus on policies & procedures, education, and training. Oversee a team of Operations Excellence Specialists and Revenue Cycle Trainers.
Maintains system for monitoring regulatory requirements and trends, including QA related issues within the industry; responsible for maintaining ISO quality system certification and management of all outside audits.
The Quality Manager is also responsible for performing inspections, interfacing with clients and third party inspection services, documenting inspections and related quality control activities and performing random job-site audits.
The Senior Corporate Quality Systems Manager will be responsible for establishing and managing the corporate quality processes in accordance with the Service Management Model based on ITIL best practices and internal and external audit requirements.
This person will be responsible for working with the QA Executive to develop and managed Quality Assurance ("QA") programs in support of Wholesale Credit ("WC"). - See more at: http://careers.bankofamerica.com/job-detail/17002312/united-states/us/wholesale-credit-qa-manager#sthash.DCnH562Q.dpuf