As a Business Partner, you are a critical point of success or failure to the GCO Operations ability to transform operations into a service-driven business; consolidate insights/reports, share information, and utilize the right tools to provide insights and recommendations for strategic operational projects and programs.
Collaborates with engineering teams to determine root cause of issue and resolution, provide technical expertise, and assist in resolving high level technical issues; engages in IT projects as needed at a SME level; engages other teams to fix at root cause level when appropriate.
In this role, the selected candidate will facilitate resolutions with the companys customer contacts and with other members of the comapny's organization (sales, services, product house, etc.) as necessary in the course of problem resolution.
In this role, the selected candidate will ensure the highest level of communication with the customer to meet the companys contractual Service level Agreement (SLA) by providing regular updates with respect to progress of each incident, and quickly providing high quality, creative, and timely solutions in a professional manner while demonstrating the highest level of customer service.
This position will be responsible for the product safety and regulatory compliance needs for new product development (NPD) projects as well as to existing product improvement projects (Productivity and Maintenance) while working within a cross-functional team.
Continuously strive to be the best in providing quality product information about product attributes, material and composition as well as usage to the healthcare customers both internal and external at a level requiring a nursing degree.