Reviews marketing material specifications and acts as point of contact and liaison with centralized marketing, analysis and research groups to coordinate the completion and submission of financial, marketing and various client specific property data to incorporate into customized property information packages.
In this position, you'll work to become a trusted advisor to solve clients' critical business challenges, leveraging your ADP product expertise. Work independently to resolve issues and provide solutions, with guidance in only the most complex situations.
Manages and delivers client programs which may involve multiple service streams; manages orders, revenue and gross margin for the total lifetime of the contract to achieve assigned targets by ensuring adherence to the client contract, while also controlling scope through the use of Joint Responsibility Matrix (JRM).
As the Client Partner, you will be working with new and current clients to solidify a foundation of dynamic growth; conceiving innovative, high value solutions for clients in areas of technology or process improvement.
The CDE develops relationships with leadership groups in different functions in order to collaborate and make informed decisions to provide delivery assurance and ensure the company successfully delivers our programs/projects, focusing on maximizing customer satisfaction and growing the company's business with our key clients.
The ideal candidate will have direct experience in IT professional services displaying keen knowledge of large deal opportunities, key competition, and inner-circle stakeholders (industry/vertically aligned if necessary).
Describes, interprets, positions, and if necessary, makes recommendations to resolve client-requested contract business changes; exercises sound business judgment representing ADP's business mission, vision, and values.
Establishing and managing the overall client relationship with key decision makers, mainly dealing with CEO & CIO; positioning as a Strategic IT partner and identifying avenues to implement IT solutions.
The primary responsibility of this role is to ensure the long-term success of the company's client relationship, including strategic planning, tactical execution, and issue resolution. Corporately, success in these areas will drive client retention, market share, and profitability.
Responsibilities include implementing sales strategy for new account prospects, preparing client presentations and proposals, attending and professionally representing CLA at local and regional networking events, meeting business development targets, and maintaining sales activity in Dynamics CRM.