This role is responsible for answering a high volume of incoming patient phone calls with a goal of a one call resolution to patient inquires related to their patient accounts, payment plans, balances, refunds, or other related issues.
In this role, the selected candidate will deliver a unique customer experience aimed to improve a customer's financial well being and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
As a Branch Sales and Service Representative, you will engage in proactive sales and customer service activities including teller transactions, cross-selling bank products and developing referral opportunities. This position, within PNC's Retail Branch Banking Network, is based in Elkhart, IN at the Elkhart North branch.
In this role, the selected candidate will drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
In this role, you will provide support to the client retaining ownership of open issues while researching and developing solutions with the implementation and development staff; Consult with and recommend process improvements to clients.