Monitors real-time performance of call volume, emails, AHT, staffing levels, adherence, agent productivity and other performance statistics across multiple queues to ensure the department is in the best position to reach its KPIs.
In this role, the selected candidate will develop systems and program flowcharts per IT policy and procedure to document the input format and media, processing and interactive logic, output reports and displays, database requirements, and online and batch routines.
The WCM Financial Analyst is responsible for FCA's North American operations and is responsible for working closely with manufacturing facilities on World Cost Manufacturing cost deployment. Incumbents will gather measurable cost data to develop and implement various financial cost deployment models for energy, environment, logistics, early equipment management, and the plant facility.
Provides support to the financial analysis team in the preparation and delivery the analysis of metrics and financial information including more complex financial analysis for his/her assigned area(s) of responsibility.
In this role, you will be responsible for
assisting external auditors with annual auditing process. Executing cost accounting functions, including establishing standard cost, understanding direct labor and inventory and analyzing cost of goods sold.
Using SailPoint Identity IQ training, work with internal and contract staff to implement the SailPoint road map which includes implementation of authorization provisioning and other automated processes developed through SailPoint.
This position will consult/analyze and deliver on more complex assignments/projects for his/her assigned area(s) of Financial Analysis responsibility. S/he will also act as a resource to applicable internal/external stakeholders.
Evaluates and analyzes a variety of financial results and indicators such as capital expenditures, depreciation, proposals, investment opportunities, rate of return, profit plans, operating records, financial statements, etc.
The Automotive Research Analyst (ARA) will be the lead contributor for global application and market research initiatives. In order to fulfill the role well, the ARA will master the product research process by completing research and data input for the assigned markets.