In this role, the selected candidate will provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.
In this role, you will be responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales personnel. Maintaining customer satisfaction is the primary goal.
In this role, you will develops sales strategies, techniques, and tactics based on customer feedback and the market environment. Also, identifies pain points experienced by customers and develops a win strategy to address the issue.