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$70K to $100K -Grand Rapids, MI
The successful candidate will have strong communication skills with a proven history of problem resolution, as they will be responsible for the remote resolution of automation issues at customer locations.
The successful candidate will work as a team member with CCS/DSS, ICS, PDO Area Leaders, and Lines Analysts to determine field personnel assignments (dispatch) and adjusts assignments to meet current work needs (during routine, storm, or emergency situations).
In this role, you will screen incoming subscriber and provider calls/inquiries and take data to initiate cases; quote accurate benefit and policy information regarding inpatient and alternative levels of care.