This person will develop new and maintain existing content/documentation for assigned Customer Operations departments in accordance with established procedures and guidelines. This includes the design and development of highly complex procedures and guidelines, grids/tables/charts, job aids, workflows, and manuals. Ensures content design consistency.
In this role, you will collaborate with internal teams world-wide to obtain an in-depth understanding of the products and documentation requirements. Youll analyze existing and potential content, focusing on reuse and single-sourcing opportunities to improve processes and efficiency.
In this role, you will manage medium to large technical writing projects by developing project plans, setting goals and milestones, managing tasks and resources, and ensuring that goals and timelines are met.