The Product Manager is responsible for the product planning and execution throughout the product life-cycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with operations, finance, sales, trade marketing to ensure revenue and customer satisfaction goals are met.
Acts as a change agent in the utilization of LEAN principles, analytical thinking and problem solving skills to identify areas for improvement, and manages the development of new processes and related policies and procedures.
Effective coordination of functions across the site and with clients to drive timely review, approval, and closure of investigations, change controls, audit tasks, corrections, and effectiveness checks.
Support the client retention opportunities and prospect opportunities for affluent clients by navigating complex client escalations / accommodations and collaborate with internal partners to help prioritize these requests.
See, initiate and organize opportunities to improve service and quality and to act as a catalyst for realizing these improvements; translate the institutional vision to meaningful and effective operational responses.
Leads an infrastructure operations team that is responsible for implementing, documenting and operationalizing technical infrastructures, including physical and virtual servers, storage technologies, multiple data center operations, hyper-converged systems, network infrastructure, connectivity and all data center and remote office infrastructure technologies.
Ensure all product launches are maximized for the biggest bang: Manage and execute all product launches increase value and conversion and to drive adoption, finding new ways to inform the market in line with our brand and style new school, not old school.