In this role, the selected candidate will provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.
In this role, you will work in a highly collaborative environment to conceptualize and build applications critical to the business, you will be an active participant in creative sessions with the team defining project requirements, schedules, and acceptance policies.
In this role, the selected candidate will define/refine/manage alerts for infrastructure operations and log source systems; format and automate log reporting for Security, Compliance and application owner / Device type owner views.
In this role, you will research, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software.
In this role, you will be responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales personnel. Maintaining customer satisfaction is the primary goal.
In this role, you must have strong knowledge of Programming, Process Troubleshooting, installations, maintenance, preventative / predictive maintenance programs, training of personnel, and the ability to work with customers to resolve problem.
In this role, the selected candidate will be recognized as a subject matter expert on at least one OS and proficientin multiple operating systems, including OS performance monitoring, setup, configuration, tuning and troubleshooting.
In this role, the selected candidate will generate product proposals dialogue with customer to assess technical and economic requirements; and develop accurate control valve solutions through rigorous engineering, sizing, and specification.
In this role, you will work with other engineers in the software design, development, integration, and test of mobile applications software on one or more mobile platforms for next generation subscriber devices and wearable accessories concepts within the CTO Advanced Devices Technology & Realization team.