Contribute to the Company vision of being the industry leader in customer service and operational effectiveness through the analysis, management and implementation of the key Workforce Management processes.
The selected candidate will be required to identify business needs and recommend solutions, which may entail initiatives ranging from new product research to business requirements and needs assessments for new client program
In this role, you will be responsible to define and document business requirements / functional specifications from business users and subject matter experts lead requirements validation and traceability analysis manage project scope and requirements throughout project lifecycle
perform uat and system testing create training sessions and training tools.
Strong written and oral communication skills with proven ability to initiate and manage relationships via phone; ability to communicate complex technical topics with users at all levels of technical expertise.
Identify synergistic opportunities between upstream and downstream systems such as TreppPort and our advanced ETL infrastructure to alleviate duplicative processes and procedures both across and within the mortgage servicing team.
Interpret data, analyze results using statistical techniques and provide ongoing reports; work with internal business partners to refine incoming reporting and analysis requests and convert to specific actionable requirements.
The Business Risk (BR) Officer is responsible for assisting the BR Manager in key policy adherence and monitoring by working closely with Sales, Investments, Products, Legal, Compliance, Operations, OSJ and interface with internal auditors and regulators.
Develop and manage business analysis phase/stage plans (i.e., major activities, activities, tasks, milestones, schedule, resource allocation); lead and direct small, medium and large business line teams in medium to large projects.