The Business Systems Analyst II is responsible for working directly with company lines of business to identify, define, document and prioritize requirements of information systems of various size and complexity for assigned projects.
Leads, supports and facilitates requirements and design sessions. Documents business and functional specifications used for software design and development including software traceability matrices and use case diagrams.
The successful candidate will be responsible for analyzing and evaluating existing or proposed Business Intelligence (BI) systems and devising computer programs, systems and related procedures to provide information.
The Business Analyst is a blended role responsible to analyze business requirements, recommend solutions and provide guidance on business demands to the business partner structure that manages the IT portfolio.
Previous experience with customer enrollment data and workflows including the acceptance and processing of enrollment files from the NY State of Health, Maximus and Dept of Social Services (Roster processing).
Serves as technical and subject matter expert for initiatives involving the end to end life cycle of customer touch points, including web, phone/IVR, social media and traditional correspondence channels.
As a combination of customer experience and digital strategist, you will be part of the team that owns the product roadmap, and drive definition and priorities through to implementation. Leading cross functional teams, you will evaluate product enhancements based on impact, size, cost and other considerations.
The position may serve as a functional representative on committees, and ad-hoc projects; the position serves as subject matter expert in providing guidance and training to less experienced team members.