Work with call center leadership team to increase employee productivity by monitoring real-time adherence and metrics and opportunities to improve overall accuracy and productivity through system enhancements, automation of tasks and/or process improvement.
In this role, the selected candidate will be responsible for maintaining a comprehensive performance management database to monitor key performance indicators and ensuring the accuracy of various reports to key senior leaders.
The primary purpose of this position is to organize, create and analyze large-scale historian and SQL data sets. The opportunity to inject ideas and influence a growing data driven culture and gain operational experience with Big Data.
In this role, the selected candidate will create technical design specifications and Assist with configuration of applications software; develop and maintain Framework Manager Metadata Model and Report Studio report specifications.
In this role, you will be responsible for experience required in: writing Functional Specifications, doing data mapping, performing GapAnalyses/Trace Matrices, and writing/implementing test scripts that take browser- and device-agnostic web design into account.