In this role, the selected candidate will provide on-site guidance to our customers and facilitate the integration of Bombardier Business aircraft into the customer's operation in a safe, efficient and economic manner.
esponsible for providing initial research and analysis, and identifying solutions to moderately complex IT production problems and partner requests, and providing security administration services to strategic business partners.
In this role, you will manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss.
This position will act as the liaison between customers, carriers, district managers and stakeholders; maintain accurate records of customer complaints/requests and provide information to delivery team.
In this role, the selected candidate will provide customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.
In this role, the selected candidate must have an extensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer.
The Customer Service Representative will be responsible for handling customer inquiries (telephone, e-mail, fax) in a timely and courteous manner and works with customers, sales and production to resolve customer issues.