The Business Analyst is a blended role responsible to analyze business requirements, recommend solutions and provide guidance on business demands to the business partner structure that manages the IT portfolio.
Act in a consultative fashion and are looked to as an expert, or trusted technical advisor, in your field by the account team and customer; collaborate with the Account Manager to recommend and develop appropriate customer solution offerings.
Leads, supports and facilitates requirements and design sessions. Documents business and functional specifications used for software design and development including software traceability matrices and use case diagrams.
Serves as technical and subject matter expert for initiatives involving the end to end life cycle of customer touch points, including web, phone/IVR, social media and traditional correspondence channels.
Previous experience with customer enrollment data and workflows including the acceptance and processing of enrollment files from the NY State of Health, Maximus and Dept of Social Services (Roster processing).
The position may serve as a functional representative on committees, and ad-hoc projects; the position serves as subject matter expert in providing guidance and training to less experienced team members.
As a combination of customer experience and digital strategist, you will be part of the team that owns the product roadmap, and drive definition and priorities through to implementation. Leading cross functional teams, you will evaluate product enhancements based on impact, size, cost and other considerations.
The Business Systems Analyst II is responsible for working directly with company lines of business to identify, define, document and prioritize requirements of information systems of various size and complexity for assigned projects.