The Analyst will provide high quality analytical support service such as gathering and analyzing Business Process Support data and producing reports in order to provide relevant and up to date information to support decision making.
In this role, you will serves as a consultant to functional managers, and business and project teams to identify business requirements based upon business processes for enterprise systems and translate them into system requirements, assignments and tasks.
In this role, you will support the Work Management and Scheduling suite of applications at National Grid to ensure the overall provisions of services required by customer groups in the business are performed.
This position will work with key business users in the provisions of services; analyze data and activities to provide relevant and up to date information to support decision-making and the effective working.
In this role, you will assist in coordinating user departmental requirements with other I.T. functional areas, including but not limited to, requests for enterprise sign-ons, interfaces, and technical and networking support.
In this role, you will proactively ensure service continuity and improvement through the review of partner improvement plans, the use of Problem Management, quality tools, and report on your activities.
In the role of a Technical Support Engineer, you will be a member of a highly skilled team. You will utilize a web-based customer response support system designed to allow our engineers the ability to provide the highest levels of satisfaction to our customers while resolving their tickets.