Elicit and document requirements using a variety of methods including interviews, document analysis, requirements gathering meetings, surveys, site visits, business process descriptions, use cases, user stories, business analysis, and task / workflow analysis.
The scope of the role includes working with key business stakeholders to interpret business needs and issues, translate them into actionable requirements, participate in design activities, configure software and reports, develop test scenarios and participate in testing, implementation activities including training, and providing post-implementation support.
Serves as technical and subject matter expert for initiatives involving the end to end life cycle of customer touch points, including web, phone/IVR, social media and traditional correspondence channels.
Prepares and analyzes fee schedule entries in Flowcast to make sure charge amounts are greater than payer allowances. Includes loading charges and allowances into Flowcast and maintaining files on Sharepoint.
Designs and develops specifications of varying complexity, dependent on experience, from which complete sets of programs can be written. This may include any/all of the following: documentation of program descriptions, functions and interfaces.
Previous experience with customer enrollment data and workflows including the acceptance and processing of enrollment files from the NY State of Health, Maximus and Dept of Social Services (Roster processing).
The ideal candidate is familiar with coding both front end user interfaces and batch data processing, is analytical and collaborative, enjoys the challenge of learning new systems and keeps current with IT industry trends and software options.