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$60K to $100K -Rochester, NY
In this role, you will be working with the image scientist, project manager, software development, quality and Image Processing and Analysis supervisor to develop workflows prior to the transfer to production.
In this role, the selected candidate will be responsible for the submitting orders to client for Credit Assessment, Security Deposit verification, and processing refund request. Participate on conference calls with customer and/or Client to resolve issues/answer questions. Responsible for effective communication to the Sales Channel and or customer and must maintain order intervals and adhere to the Sarbanes-Oxley rules and guidelines.
In this role, the selected candidate will provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution; participate in the creation of proactive measures to anticipate and/or remove the need for traditional service and support.
The selected candidate will execute instructions and requests, plan and organize resources and make appropriate arrangements to ensure that work within technical sales and engineering support is carried out efficiently and in line with relevant policies and processes.