The scope of the role includes working with key business stakeholders to interpret business needs and issues, translate them into actionable requirements, participate in design activities, configure software and reports, develop test scenarios and participate in testing, implementation activities including training, and providing post-implementation support.
Serves as technical and subject matter expert for initiatives involving the end to end life cycle of customer touch points, including web, phone/IVR, social media and traditional correspondence channels.
Provide trouble shooting and technical assistance to user community. Provide training on new applications and for new employees as required. Maintain adequate documentation on interfaces and job streams.
The functional business analyst, part of a team of three, is responsible for the functional understanding of the various information systems that support the business processes of the Registrars Office.
The Business Analyst is a blended role responsible to analyze business requirements, recommend solutions and provide guidance on business demands to the business partner structure that manages the IT portfolio.
Previous experience with customer enrollment data and workflows including the acceptance and processing of enrollment files from the NY State of Health, Maximus and Dept of Social Services (Roster processing).
Elicit and document requirements using a variety of methods including interviews, document analysis, requirements gathering meetings, surveys, site visits, business process descriptions, use cases, user stories, business analysis, and task / workflow analysis.
Match software solutions to appropriate problems with support from other team members and uses the water flow software development life cycle with end users and agile on a case by case basis with super users for strategic projects.
The ideal candidate is familiar with coding both front end user interfaces and batch data processing, is analytical and collaborative, enjoys the challenge of learning new systems and keeps current with IT industry trends and software options.