In this role, you will maintain a high level of branch organization at all times; develop tools to accurately track errors and deadline compliance; plan and direct production activities and establish production priorities.
The HVC Parts Distribution Center Manager is responsible for all Parts Distribution Center (PDC) operational activities, hourly represented and salaried personnel, fixed assets, financial audit control, parts inventory, and customer satisfaction to nearly 300 Jeep, Dodge, Ram, FIAT and FCA US dealerships that receive daily deliveries.
In this role, you will be responsible for the personnel functions of the Quality Associate; including direction, assignment of work, hiring, development and training, disciplinary actions, termination, maintenance of all personnel records, management of work schedule and delegation / follow - up of tasks.
In this role, the selected candidate will be responsible for building and maintaining camaraderie amongst center associates, while ensuring all teammates drive collectively toward financial center goals.
In this role, the successful candidate will work with other call center leaders and support teams to coordinate daily work assignments and workflow; provide departmental leadership in the Contact Center.
In this role, the selected candidate will ensure accuracy of Fleet Readiness, Utilization, inventory, and other related information; ensures the timely maintenance, availability and reliability of fleet for deployment.
In this role, you will be responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues.
In this role, you will manage priorities through planning and execution to drive all aspects of branch performance, including individual expectations for outside business development. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Lead and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.
In this role, you will be responsible for overseeing all customer service center operations. Manages all phases of the customer service center environment and team to achieve and exceed financial targets and customer satisfaction scores.
In this role, you will be responsible for all aspects of financial oversight to include: setting annual budget, ensuring center meets monthly financial targets and on-going cash management objectives, and adhering to cash management, financial reporting and other financial responsibilities.
In this role, you will oversee the acquisition and growth of consumer and small business customers by establishing and deepening relationships, determining business or customer needs and making recommendations.