The Sales Representative serves as a single point of accountability for clients. He or She will actively manage all relationships with clients at the highest executive level and ensure customer loyalty and satisfaction.
In this role, you will develop contacts within customer organizations, serve as a point of contact (POC) for all key interactions and engagement. Ensure personnel engage customers with a focus on customer satisfaction leading to brand loyalty.
Develop and implement sales strategies and profit objectives at assigned regional accounts and new potential accounts within the defined area. Develop sales plan for regional accounts using potential sales as a key indicator of success.
In this role, you will oversee the sales, business development, customer relations, outside sales rep activities and engage in hands-on activities in each of these areas as required. Assisting in planning and ensuring the effective execution of business unit sales and market development strategies for assigned territory.
Keeps the Customer Experience at the center of work and during store visit interactions. Models the SHC Mission. Reviews critical performance metrics framed in the customer perspective, and develops plans to improve satisfaction levels.
Provide direction, guidance and counseling to the management team on best practices, policies, and regulations to ensure compliance, employee engagement, workforce planning and appropriate handling of all other HR-related issues.
This Lean Manager will ensure a consistent, rapid and successful deployment of Lean at all assigned accounts, train employees on lean transformational processes, develop continuous improvement plans addressing critical site needs, and identify opportunities for improvement with value stream maps.