In this role, you will act as Deployment Team technical interface / system subject matter expert to provide clear guidance to relevant stakeholders on architecture, support requirements and expectations for complex operational, test, and exercise events.
In this role, the selected candidate will identify, troubleshoot and resolve defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments.
The Technical Support Engineer is responsible for delivering remote technical support of Pro A/V and Video Teleconferencing solutions to customers and serving as an escalation point for other technical and non-technical team members alike.
As an API Support Engineer you will play a critical role in wowing our client developers by providing one-on-one support as they build exceptional consumer experiences through integration with our services.
This person will be the primary point of contact for customers who pay for premium dedicated 24x7 support and will assist those customers in troubleshooting service issues around the clock and escalating to tier 2/3 support teams.
In this role, you will be responsible for assisting design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases.
In this role, the selected candidate will provide technical support for servers, switches, routers, SAN storage devices, and networking devices along with all relative hardware and copper/fiber cabling.
The Operations Support Engineer (OSE) position will assume an integral role in the day-to-day operations and troubleshooting of companys ground network which includes the Mission Operations Center (MOC), Constellation Scheduling System, and Production systems.