Responsible for the daily operations of a location within the Customer Service Center (CSC) channel. Provide leadership, guidance, coaching and motivation to the retail sales consultant team in order to deliver a superior customer experience and achieve desired sales results.
Learns how to effectively coach associates for success within the organization through effective communication, associate observation, timely feedback, recognition and performance management/performance reviews.
partners with the Store Manager on the implementation of visual merchandising directives and maintains standards consistent with company brand strategies; communicates with Store Manager and/or directly to TNF corporate partners regarding merchandising assortment, trends, and needs; ensures merchandise on selling floor is replenished appropriately.
In cooperation with store manager, oversees all daily sales floor responsibilities, including proper daily staffing and scheduling, dress code compliance, sales huddles, resolution of customer escalations, lunch break management and store/workstation cleanliness.