Engage with the Sales team to create and execute on a business plan to optimize the install base with the customer, cultivate expand opportunities, and plan appropriate coverage model to support that business and/or alignment to sales campaigns.
Facilitating pursuit strategy and capture plan development in order to pre-sell projects before RFP release. Lead or facilitate proposal development, based on client feedback and key win themes for project pursuits.
Support the client retention opportunities and prospect opportunities for affluent clients by navigating complex client escalations / accommodations and collaborate with internal partners to help prioritize these requests.
To ensure on a global basis that all bids are developed and issued to a consistent level of quality and within an acceptable level of risk. To work closely with divisional and vertical practices and global service lines to promote consistent standards and practices for managing risk in new and emerging business sectors.
Develop a project management infrastructure and provide ongoing project management support for a broad and diverse set of deliverables associated with the Strategic Business Development team and its clients.
The Manager, In-Flight Connectivity Service Operations interfaces with internal and external stakeholders, and must be able to communicate effectively with diverse audiences including engineering teams, program management, customers, and third party integrators & suppliers.
Work with leadership and across teams to continuously improve service delivery in key areas (critical incident management, business continuity, security, communications services for other departments, regional Service Desk needs).
Their primary responsibilities are to drive quality and customer service through managing Service Providers (installers), ensuring Store Connectivity, and driving Issue Resolution as it relates to Home Depots installation services.
The Client Services Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals and objectives designed to provide the highest level of customer service for clients and prospects.