In this role, the selected candidate will lead the change management process of the productivity program; influencing will be key as cross functional collaboration will drive the value and success of the productivity platform.
Ability to manage individuals and teams while managing the daily operations of the department. Knowledge of a security call center environment, with an emphasis on handling private and confidential information.
In this role, you will ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
The Skype for Business (SfB) Product Manager will drive the product cycle from currently defined initial market research, concept ideation and the formation of a defined business case to a working product planning for bringing the
release to market and ongoing tracking of user experience.
Lead content and product launches and enhancements of digital products in the two Charter Operating Units to include working with Corporate Engineering, Corporate and Field Marketing and Field Engineering to design corporate guidance for pricing and packaging strategies and coordinate creation and usage of package codes for systems.
Define and develop custom reporting and delivers regular operations reviews that illustrate network performance by highlighting positive performance trends and identifying areas for service improvement opportunities.